Frequently asked questions

BagID 2 uses the Apple Find My app to track your stuff. Inside the app you can see exactly where your BagID 2 is on the map, down to the actual address. The Find My network consists of hundreds of millions of iPhones, iPads and Macs around the world. They help you locate your belongings.

To use the Apple Find My app to locate BagID 2, the latest version of iOS, iPad OS or macOS is recommend. All other functions can be used with your Android OS.

However for Android users we recommend BagID GO which is based on GPS and mobile communication for tracking..

The Apple Find My app offers a way to be notified of your BagID 2´s location when it is not with you. This feature can only be activated when your BagID 2 is not detected in your device's Bluetooth range. Its very convinient to activate when you send your baggage at the airport.

"Notify when found notifications"
This will simply push a notification to your device(s) with an updated location when it's spotted by an Apple Find My enabled device. 

This functionality is great to activate after you have checked-in your baggage at the airport!

BagID 2 sends out an encrypted Bluetooth signal through devices in the Find My network. These devices then forward BagID 2’s position to iCloud. Your privacy is always 100% secured in this process. Nor Apple or BagID have the opportunity to find out where your digital bag tag is.

To pair the BagID 2 to the Apple Find My app open the Find My app then head over to the items fan and click the "+" button, than "Add other item" and follow the guide.

If it has gone more than 10minutes from you activated the Find My until you´ve added the BagID 2 device you need to Deactivate and Activate Find My again.

Check out our video for more details.

Video guide

To enable the Find My functionality, hold down the left-button for more than 10 seconds and then press the right button once (while holding down the left button). The LED light will light green for three seconds.

If no iOS device pairs with the accessory within 10 minutes after Find My activation, the Find My functionality will automatically be disabled, and three beeps will be heard. Repeat the combination for turning on Find My for enabling it again.

Upon successful pairing, the Find My functionality will only be disabled upon user request as described in the next section, or with Find My factory reset, see section 1.2.

Note: If the battery is low (below 20%), the BagID 2 will not advertise Find My functionality and cannot be paired with a device. Recharge battery.

To disable the Find My functionality, hold down the left-button for more than 10 seconds and then press the right button once (while holding down the left button). The LED light will light red for three seconds.

Hold down the left button for more than 10 seconds and click three times on the right button. Note that this will only factory erase Find My-related data, and the button combination only works if Find My is enabled. When factory resetting, the LED will light red for three seconds, and you will hear three beeps.

Note: Factory reset will delete all pairing information. The user must remove the BagID 2 device from the Find My app and enable Find My functionality before it can be used again

Link to yourreturns policy.

Yes, BagID 2 uses a rechargeable battery. The battery can be charged with a standard USB-C cable that is included with your BagID 2 purchase.

Yes it does. We know how annoying it is to charge, therefore the battery in BagID 2 lasts for 1 year with the Apple Find My tracking activated.

The battery can be charged with a standard USB-C cable.

Tracking and Apple Find My works with iOS 14.5 or later. It also works with iPad using iPadOS 14.5 or later.

Everything else works on iOS 12 or later, and Android 10 or later.

The Apple Find My app offers a way to be notified of your BagID 2´s location when it is not with you or lost. This feature can only be activated when your BagID 2 is not detected in your device's Bluetooth range. 

"Lost mode"
Is used when you have really lost your item and you want to share your contact information and a message with whoever finds it in order to have it returned to you. 

The serial number (S/N) is found on a sticker on the back of the BagID device.

You can find the serial number on the BagID app under the BagID Setting

Via the BagID app, you’ll receive smart updates which help you to keep updated before you even commence your journey.

- Reminders that check in is open, and that BagID is ready to transfer your baggage tags etc.
- Useful updates about flight times, delays, gate numbers etc.
-Updates that your baggage has arrived at its destination, which baggage arrivals carousel it can be collected from, or if your baggage hasn’t landed with you etc.

*For certain areas and airports with only one baggage arrivals carousel, you will not receive a notification for which baggage arrivals carousel your luggage will arrive on.

Press the left button to activate the bluetooth on your BagID device for 30seconds. When the bluetooth is active the LED will blink blue for 30seconds.

Within the 30seconds you can transfer a baggage tag, name tag or do other stuff from your phone.

Ensure that you use a USB A to USB C cable with a USB adapter.

Charging from your computer or using a USB C to USB C is not supported.

BagID 2 tracks everything if it is between -4 degrees celcius to +60 degrees celcius.

Ensure that your BagID have sufficient battery and that you have activated bluetooth on your phone. BagIDs pairing mode can be activated by clicking the left button once.

Android 10 or later is required and iOS 15 or later is recommended, but not required.

If you have transferred a nametag to your device and its not showing because you have updated the display with something else you can bring it back by clicking two times on the right button.

To reboot you BagID device click 3 times on the left button. Your device will confirm this action by beeping 2times on a successful reboot.

To factory reset your BagID device click the right button 5 times (very fast) and then 3 times on the left button.

If you got it right the device will reboot (2 beeps) and the welcome page will show.

BagID is integrated with all partner airlines, and checking in baggage works as BagID connects to the airlines systems and fetches information on both the flight and baggage tags.

BagID also fetches information for example on flight times, delays, gates and baggage arrival carousels, and send updates during your journey so that you stay updated on the most up to date changes.

As a tracking device, BagID can be used with all airlines, en route or outside of airports, worldwide.

As a baggage tag BagID can be used with Norwegian airlines, Widerøe and FLYR airlines today.

Functions such as tracking, name tag and updates do not require interaction from all of the unique airlines, and can be used on all types of journeys. You can receive information on where your things are located without any coordination from the airlines.

When it comes to checking in baggage with airlines, it is primarily Norwegian airlines, Widerøe and FLYR who offer these solutions today. It is expected that more airlines from Scandinavia, Europe, USA and Asia will also support the use of BagID.

Your baggage can be taken straight to Bag Drop! This is usually clearly visible at all airports and is often the first thing you see upon arrival. If you cannot locate the Bag Drop area, contact the information desk at the airport.

When you’ve added your travel itinerary into the BagID app and have transferred baggage information to your BagID device, your luggage is ready to be checked in. You can then take your baggage straight to Bag Drop.

The baggage drop process can vary between airlines. Follow the instructions from your airline’s baggage and check in areas.

Your luggage is automatically weighed on the carousel at bag drop, before it is accepted and moved into the plane’s cargo hold.

If your baggage is too heavy, you will be asked to contact airline personnel for assistance.

Should you have “PRIORITY” status, this will be visible on your BagID device.

If you arrive at an airport without self-service check-in and bag drop, you will need to drop your baggage off as usual at a check in counter.

Your baggage information transfers from the BagID App to BagID via Bluetooth.

When you check in your baggage via the app, you’ll receive a message that the information is ready to be transferred. Follow the instructions for connection within the app and the information will be transferred to your BagID.

Yes. We follow the official IATA EBT implementation guide. That means that our products are flight safe and can be used all over the world.

Yes, you can use as many BagID devices as you have baggage allowance for.

Yes, BagID works with connecting flights as a paper bag tag would do.

Luggage check-in will only be available once you have checked in with the airlines.

Depending on the airline, you can check-in your luggage from the BagID app 24 hours prior to your flight. Please note that this may vary by airline.

Yes, the BagID is designed after IATAs EBT implementation guide and FAAs regulations surrounding li-ion batteries. The BagID have a battery under 2,66Wh which is within the limits.

For the BagID GO which contains mobile cellular communication this module is turned off by two independent means (sensors and SW).

Some services in the BagID app are subject to subscription.

From February 1styou will need a subscription to get access to all features in the BagID app.

For more information about the subscriptions, have a look at the subscription page.

BagID attaches to your luggage with its recommened attachment casing in leather or vegan leather, but can also be mounted with the mounting plate for a more secure finish. It can be used on both hard suitcases and soft baggage.

Four pins stick through the mounting plate and baggage, and secure with magnetic functionality on the inside of the luggage. (The same functionality which is used for clothing theft alarms in clothing boutiques). It fastened securely and well, and a special magnet remover is used to remove the plate.

It takes a few seconds to click the BagID into the mounting plate on your luggage.

To loosen the BagID, the baggage needs to be opened. This significantly reduces the chance of theft.

If you plan on using BagID on multiple items of luggage, you will need multiple mounting plates or a mounting case. Add additional casings if you desire to share the unit within your family.

The mounting plate is difficult to remove from baggage, so take care in attaching it to the luggage which you intend on using most for travel.

BagID has been designed in close collaboration with airlines and airports, and is designed to handle shock, rain and rough baggage handling.

The cover features rough edges for extra resistance against impact on the sides. The screen is made of a flexible material so that it is bendable and should not break, and the display is covered with a special designed protective glass. It is extremely resistant to scratches.

BagID has been tested by Avinor at Gardemoen airport (OSLO International airport) for verification that it can withstand rough baggage handling conditions.

Crash testing of the BagID has also been performed. The BagID was attached to the underside of a 27kg suitcase and dropped from a 1 meter height. The only registered damage from the testing was a scratch on the mounting plate. The screen was undamaged and remained fully readable.

For standard delivery, the order is delivered within 3-5 working days with Postnord or Bring.

For express delivery you can choose the next day with DHL Express. The package will be delivered the next day before 16.00. Express delivery applies from Monday to Thursday before 14.00.

Please note: we are not responsible for unexpected shipping delays caused by circumstances related to the courier, weather or other state of emergency.  

Your BagID order is sent from Norway. All orders within Norway include 25% Norwegian VAT. For orders made outside Norway we exclude the Norwegian VAT. This means that you will pay the additional tax (VAT) cost for your country when you receive the order.

For return please contact support and inform us about the situation within 30 days after you have received your order.

The customer is responsible for covering the return cost and outgoing freight cost will be deducted from the final settlement

Refund can take up to 14 working days to show on your account.

Please contact support and inform us about the situation asap and at latest 1week after you discover the defect.

If you have placed your order through a different online seller, please contact their support team directly for replacement or refund options they offer.

If you'd like to make a change to your order or cancel it, please contact support immediately.

Shipping address are exported from one database to another, please ensure that the address you enter is correct upon receiving order confirmation email.

 If an address error is made, please email us asap and within 5 hours of confirmation email.  Once orders are processed for shipment, no changes can be made.